Our privacy and cookie policies.
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OUR PRIVACY POLICY
We collect information from you when you make contact to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not knowingly disclose this information to any third party.
When you pay for goods and services with us, we do not collect or hold your credit or payment card details.
Any personal financial data that you submit as a part of any payment for our products is handled entirely by secure payment gateway providers, either WoldPay or iZettle using their secure servers. We cannot see your financial information.
More concerning our use of data, and what we do with that data is declared in the section below – Use of data.
USE OF DATA
The Plastic Goldfish Company supplies photography services and virtual tours. Customers pay for these services to be delivered and then also pay an annual hosting fee for virtual tours to enable us to continue to host spaces.
We need to obtain enough information to be able to invoice our customers and send these invoices either via mail or email initially during a website build and then annually. Without the ability to invoice and speak to our customers to answer questions and provide support we cannot operate our business or trade.
These invoices are usually addressed to a department within a company or named persons within a company. Customer information is held within Brightbook online.
Customer data to be entered into Brightbook is received by phone or by email.
Customer information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode.
We also hold telephone numbers and email addresses because we need to communicate with our customers leading up to and after a shoot. We also need to know customer email addresses and telephone numbers so that we can provide ongoing services.
Our clients are also other businesses.
At this time as a matter of policy, we do not engage in direct marketing, nor do we mail shot our clients.