We collect information from you when you make contact to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not knowingly disclose this information to any third party.
When you pay for goods and services with us, we do not collect or hold your credit or payment card details.
Any personal financial data that you submit as a part of any payment for our products is handled entirely by secure payment gateway providers, either WoldPay or iZettle using their secure servers. We cannot see your financial information.
More concerning our use of data, and what we do with that data is declared in the section below – Use of data.
USE OF DATA
The Plastic Goldfish Company supplies photography services and virtual tours. Customers pay for these services to be delivered and then also pay an annual hosting fee for virtual tours to enable us to continue to host spaces.
We need to obtain enough information to be able to invoice our customers and send these invoices either via mail or email initially during a website build and then annually. Without the ability to invoice and speak to our customers to answer questions and provide support we cannot operate our business or trade.
These invoices are usually addressed to a department within a company or named persons within a company. Customer information is held within Brightbook online.
Customer data to be entered into Brightbook is received by phone or by email.
Customer information contains the following fields, Name, First line address, Second line address, Third line address, Town, County, Postcode.
We also hold telephone numbers and email addresses because we need to communicate with our customers leading up to and after a shoot. We also need to know customer email addresses and telephone numbers so that we can provide ongoing services.
Our clients are also other businesses.
At this time as a matter of policy, we do not engage in direct marketing, nor do we mail shot our clients.
Note the use of Performance/ Analytics Cookies for the purposes described below.
Cookies are small text files sent to your device when you visit a website which are then sent back to the website on each subsequent visit.
Cookies act as a memory for a website, allowing that website to remember your device when returning. Cookies can also remember preferences and improve the user experience as well as tailor adverts to those most relevant to you.
You can find more information about cookies, such as how to see what cookies have been set on your device and how to manage them at https://www.aboutcookies.org
We use session cookies (which exist only until you close your web browser) and persistent cookies (which exist for longer). Some cookies on our website are needed so you can move around the website and use it. These cookies don’t gather information about you that could be used for marketing or remember where you have been on the internet.
Some cookies on our website collect information about how visitors use the website, e.g. which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies visitors. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
Our website uses Google Analytics cookies. Information collected by these cookies will be transferred to and stored by Google on servers in the USA in accordance with its privacy practices.
We may embed photos and videos from websites such as YouTube and Flickr. Or feeds from organisations like Facebook and Twitter.
When you visit a page containing these services, you may be presented with cookies from these websites. You may see embedded ‘share’ buttons on some of our pages. These allow you to share content through social networks. When you click these buttons, a cookie may be set by the service you have chosen to share content through. These third party cookies are not controlled by us. For further information about their use, please visit the relevant third party website for further information.
Be aware: If you refuse or disable cookies, this website will not work. Note, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
If you are using a recent version of Chrome, you can see the specific cookies that are being used by this site, and in fact any site, by clicking on the secure padlock to the left of the web address in the browser window, or if the the site does not have a secure padlock the the (i) information icon.